As a Senior Improvement Lead with the Canadian Foundation for Healthcare Improvement (CFHI), Nicole leads the design, delivery and evaluation of pan-Canadian quality improvement collaboratives. The Advancing Frailty Care in the Community (AFCC) Collaborative will run from November 2019 to September 2021, aiming to improve care for older people with frailty and support their family/friend caregivers.
Nicole led the Acute Care for Elders (ACE) collaborative (2016–2017) which spread the ACE Strategy from Sinai Health System in Toronto to 19 health service delivery organizations across the country and internationally. She delivered the INSPIRED scale collaborative (Home is Where the Health Is: Scaling up INSPIRED approaches to COPD care, 2017–2019) supporting six regional/provincial teams to extend the reach of their COPD care programs. Nicole holds an MA in international development and gender studies from Saint Mary’s University, and a BA Honours from Queen’s University.